As we move into a new year, many businesses look for ways to improve how they work with their customers. At Paul Evans Architectural, one of our key focuses for January is making it easier, faster and clearer for customers to engage with us, starting with how enquiries are submitted.
That’s why we’ve introduced a new, streamlined AOV enquiry submission form, designed to remove friction, speed up response times, and ensure our team has the right information from the very first point of contact.
Why We’ve Improved the Enquiry Process
We understand that contractors, installers, housing associations and construction partners are often working to tight deadlines. Delays caused by unclear specifications or repeated follow-ups can quickly impact project timelines.
Our new AOV enquiry form has been developed to support efficient communication, helping us understand your project requirements upfront so we can respond quickly and accurately.
This update reflects our ongoing commitment to service excellence, ensuring that doing business with PEA is as straightforward as possible.
What the New AOV Enquiry Form Captures
The updated form has been carefully structured to collect the key technical and logistical details required to quote and specify AOV systems correctly, including:
- Project and contact details
Name, company, phone number, email address, project reference, and delivery postcode. - AOV dimensions and quantities
Clear fields for frame width and height (with cill), allowing multiple vents to be submitted in one enquiry. - Configuration options
Hung type, cill options, glazing type, geometric free area, and whether the system is installed within the UK. - Finish and compliance details
RAL colour selection and confirmation that vents are certified to EN12101-2, supporting regulatory compliance. - Additional notes
Space to include any specific requirements or clarifications relevant to your project.
By gathering this information at the enquiry stage, we reduce unnecessary back-and-forth and enable our team to deliver accurate with timely responses.
Designed for Trade, Built for Efficiency
The form has been created with trade customers in mind. Whether you’re enquiring for manufacture-only AOVs or a full turnkey solution, the structure ensures your enquiry reaches the right team with the right context.
This not only improves turnaround times but also helps us maintain the high standards our clients expect from a trusted UK AOV fabrication partner.
Making It Easier to Do Business with PEA
Improving how enquiries are handled is just one part of our wider approach to customer service. From technical advice and compliant fabrication to reliable lead times and aftercare support, our goal is to remove obstacles and add value at every stage of the process.
As we start the new year, this updated enquiry system reinforces our commitment to working efficiently, transparently, and collaboratively with our clients.
Start Your Enquiry Today
If you have an upcoming project requiring AOV systems, smoke ventilation, or aluminium fabrication solutions, our new enquiry form is the quickest way to get started.
Submit your details online and our team will be in touch promptly to discuss your requirements.
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